Full Operations

Full Operations

Content

  • Operations resources: High quality staff supported by a proven Customer Experience Management (CEM) program
  • Train operations: efficient and safe execution of the passenger and freight timetable; trains movements to and within depot
  • Operations control: Safe and efficient dispatch of trains with responsive passenger information

Customer Benefits

  • Planning and budget certainty
  • Reliable operations with strong focus on passenger satisfaction and punctuality
  • High efficiency and safety standards
  • Highly professional frontline customer service
  • Able to meet and sustain rapid passenger growth
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